Reference

4dmenara Privacy Policy for Indonesia

4dmenara Privacy Policy explains how we handle your account details, phone verification, device access and wallet records when you use our service.

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CONTACT YOUR WAY

Privacy Questions Through Account Support

A clear contact route helps when you want to ask about the Privacy Policy, correct an account detail or understand a wallet record. Start from the support path linked to your account and include the email or phone detail connected to your profile. If your issue concerns a QRIS receipt, DANA status or a sign-in device, sharing the relevant reference helps us locate the right record without asking you to repeat unrelated details.

Team online

Policy request

Ask us which account details we hold, why a record is used and whether a correction request can be made after we confirm your account identity.

Wallet record

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the receipt reference through account support so we can check the matching entry.

Access concern

If phone verification or a new device blocks account access, tell us the device path and sign-in issue; we will use that context for a focused response.

DATA HANDLING PRACTICE

What We Do With Your Records

We separate practical account operation from your privacy choices. Phone verification helps connect access to the correct profile, while device and session records help us detect unusual sign-in activity.

Account details

We use the details you submit for account access, phone verification, support replies and records connected to wallet activity. We do not ask you to send unrelated personal documents.

Cookies

Browser cookies may remember a session and support security checks. You can manage cookie settings in your browser, although restricting them may affect sign-in or policy-page access.

Device records

A mobile browser or desktop session can create records such as device type, login time and security events. These help us examine unusual access without relying only on passwords.

Wallet matching

DANA, OVO, GoPay and QRIS references, along with bank transfer or virtual account records, may be checked against your account so receipt questions reach the correct profile.

Retention approach

We keep account, security and transaction-related records only for the period needed for service operation, dispute handling, legal duties and account protection, then assess whether continued storage is needed.

Change requests

To request access, correction or deletion, contact us through the account support path and identify the affected account. We confirm ownership before changing or releasing personal records.

Privacy Policy Questions You May Have

These Privacy Policy answers address the account steps most likely to matter before you open an account or continue from a mobile device. We keep the wording tied to actual records, including phone verification, cookies, wallet references and support requests. If your question concerns eligibility or access, the answer remains subject to local law and the conditions shown when you use the service.

It covers account details, phone verification, device and session records, cookies, support messages, and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

Phone verification helps us connect account access to the correct profile and respond to ownership requests. It can also help us examine a sign-in problem when you move between mobile and desktop.

We may retain a DANA or QRIS reference, amount status and related account identifier so we can match a receipt, investigate a stalled record and answer your support request without exposing unrelated account details.

Yes. Use the account support path, state which detail is incorrect and identify the affected profile. We may confirm ownership before changing the record, especially when it relates to wallet status or access.

We retain records for account operation, security checks, dispute handling and legal duties for as long as those purposes require. We then assess whether the records should be removed or kept longer.

Contact us through the support path connected to your account and ask for an access request under the Privacy Policy. Include your account contact detail so we can verify ownership before replying.

The core handling explanation remains here, but access and eligibility depends on local law. If you are in Semarang or elsewhere in Indonesia, follow the terms and notices shown for your permitted access.

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